Community teams in coworking spaces spend a surprising share of the day on mail: signing for parcels, working out which member “Alex at Studio 4” is, messaging them, and handing items over to whoever is on shift. Multi-tenant office buildings have the same problem at reception. This page covers how package lockers work when many companies and individual members share one space.
Quick answer
- One bank for every member and tenant, with each parcel tied to a named person.
- Directory sync with your coworking software, because members change monthly.
- Codes by email or text; collection whenever the space is open.
- Virtual-office members need a shorter window and a forwarding plan.
- Mail-handling revenue: the delivery record per member supports billing if you charge for it.
- Price: see the rough price guide.
What makes coworking different from a single-company office
| Coworking feature | Effect on parcels | What the setup needs |
|---|---|---|
| Members join and leave monthly | Directory goes stale fast | Sync with your member software, or import weekly |
| Many small companies | Couriers know the company name, not the person | Directory search by person and company |
| Hot desks and day passes | Members come in irregularly | Longer collection window, reminders |
| Virtual-office plans | Parcels for people rarely on site | Short window, then shelf or forwarding |
| Front desk staffed by shift | Hand-overs get lost between shifts | One logged record of every parcel |
Member directory and integrations
Keep the directory current, or codes go to people who left:
- Sync over the API with your coworking management software if it can send member changes.
- Import a member export weekly if it cannot.
- Include the company name so couriers can search by business as well as by person.
- Remove leavers promptly.
Separating tenants in a multi-tenant building
In an office building with several tenants and a shared reception, one bank can serve all of them. Each parcel is tied to a named recipient, and staff see which tenant it belongs to. If a tenant wants its own bank on its own floor, the software manages several banks under one building account.
Mail-handling as a service
Many workspaces include mail handling in some plans and charge for it in others. KioskForce charges you a flat software fee per location and nothing per parcel. The portal records deliveries per member, which gives you the counts for your own billing. Whether and how you charge members is your decision.
Day-to-day for the community team
| Task | Before | With lockers |
|---|---|---|
| Courier arrives | Team member signs and takes the parcel | Courier drops off at the touchscreen |
| Find the member | Search a list or ask around | Locker notifies the member directly |
| Hand over | Search the back office | Member collects from the cell |
| Shift change | Notes on who is owed what | Portal shows what is waiting |
| Lost parcel question | Memory | Time-stamped record |
Placement
- Near reception, where couriers already arrive.
- Visible to members on their way in, so collection is quick.
- On camera, because many people share the space.
Specification checklist
- Parcel counts for two weeks, with sizes
- Member software and whether it can sync
- Policy for virtual-office members and forwarding
- Bank position, power and network
- Billing approach, if you charge for mail handling
Where this is the wrong answer
- A small space with a handful of parcels a week and a team member always at the desk.
- Most mail is letters for virtual-office clients. That is a mail-scanning and forwarding service, not a parcel locker.
- No one keeps the member list current.
Rough price guide and quote
A single coworking floor usually needs a small bank; a multi-tenant building may need one per lobby. The ranges below apply.
A small bank of about 10 cells with a courier touchscreen typically comes in at a few thousand US dollars, roughly US$2,000–5,000. A 50–100-cell building system is roughly US$8,000–20,000. Software is a flat monthly fee of around US$100 per location, with no per-parcel or resident fees. Freight, duties and installation are extra, and your quote fixes the price.
Price enquiry · 1 minute
Get a quote for your building
Tell us roughly what you need and we reply with a cell layout, a drawing and a firm price. For the full form with cell sizes and options, use the price enquiry page.
Frequently asked questions
How do coworking members receive their package codes?
By email or text, from the member directory. You can import members from a spreadsheet or keep the directory in sync with your coworking management software over the locker’s API, so new members can receive parcels from day one and departing members stop receiving codes.
Can several companies in one building share a locker bank?
Yes. Each recipient is a named person in the directory, so any tenant’s employees can use the same bank. Staff see which tenant a parcel belongs to in the portal, and every drop-off and collection is logged against the named recipient.
Can we charge members for mail and package handling?
That is your pricing decision. KioskForce charges you a flat software fee per location with no per-parcel fee. The portal’s record of deliveries per member gives you the counts if you decide to include parcel handling in a plan or bill for it separately.
What about virtual office members who rarely visit?
Parcels for members who seldom come in can fill cells for days. Set a shorter collection window for them, move uncollected items to a staffed shelf with a logged staff code, and offer forwarding if your plans include it.
Does the community team still handle mail?
They handle exceptions: oversize items, signed-for deliveries your policy keeps at the desk, forwarding and outgoing mail. Everyday parcels go through the lockers without the team receiving, logging or handing them out.
Related
- Parcel lockers: the product and how a delivery runs
- Office mailroom package lockers
- Unattended building package lockers: after-hours spaces
- Key exchange lockers: fobs and keys for new members
